Our commitments on support response and incident handling for enterprise customers. Uptime terms are set in each enterprise agreement.
| Commitment | Enterprise |
|---|---|
| Platform uptime | Set in your enterprise agreement |
| Critical response | Within 1 hour, 24/7 |
| High priority response | Within 4 business hours |
| Standard response | Within 1 business day |
| Scheduled maintenance | Advance notice, off-peak windows |
| Status & incidents | Public status page with live updates |
| Dedicated support | Named contact & onboarding manager |
SLA terms are finalized in your enterprise agreement. Service credits apply where commitments are not met.
We'll tailor uptime, support, and service-credit terms to your agreement.